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VIVA Training Programmes

Business Communication

  • Business Reports and Correspondences
  • Business Presentations and Meetings

Customer Experience

  • Service Standards and Training Framework
  • Service Training Facilitation and Coaching
  • Service Leadership

Leadership and Teamwork

  • VIVA Leaders’ Programmes
  • - Strategy and Planning Retreats
  • - Goal Setting and Performance Management
  • - Fundamentals of Leading and Coaching
  • - Trainers' and Facilitators' Training
  • VIVA Teams Programmes
  • - Multigenerational Teams
  • - Virtual Teams
  • - Impactful Teamwork
  • - Team Building
  • - Team Profiling

What participants say ?

“ Melissa's training is interesting, vigorous and inspiring. The examples she provided were useful and memorable to understand concepts and application.”
“ I thoroughly enjoyed Melissa's handling of the group - she was firm and effective, yet funny and entertaining. Even the role plays which I do not normally look forward to, were enjoyable. ”
“ As one of the owners of The Wine Company, I am relieved that I had Melissa to effectively streamline operations and yet able to 'up-the-service' of the entire crew. She has the inborn ability to gain trust of people. I like her training style, it is simple, it is engaging. ”
“ Melissa is an insightful person, a good listener and makes a wise counselor. She is empathetic, patient and tactful, able to grasp the issues at hand, be they about relationships or parenting, and present them back to one in such a way that one can understand, dispelling any confusion. She imparts life skills of managing good relationships in the process and makes one feel more confident about dealing with such issues. She is not only an insightful counselor, she is a skillful life-coach. ”
“ We engaged Melissa to customise a team building workshop for my team. Melissa did a thorough and highly professional workshop, meeting and seeking feedback from all participants prior to the workshop to have a better understanding of the underlying issues. The post workshop survey gave very high scores on meeting expectations, Melissa's effective facilitation of the workshop and recommendation to colleagues. Thanks, Melissa, for a job well done! ”
“ Melissa is uniquely gifted in the area of life coaching. She loves people and is passionate to help others discover their strengths. She is simply expert and patient in the coaching process. She has helped me align my vision, emotions and plans to pursue my passion and life goals.”

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